FAQ

1. When will I get my order?

Orders typically ship within 1-3 business days.  All other lead times are rare, but will be listed on the individual product pages.  Once shipped, transit can take 2-7 days depending on the service.  We offer expedited shipping at checkout.

2. What if I placed an order with the wrong information or size?

Happens to the best of us! We ship 90% of our orders within 2 business days so reach out as soon as you realize the error and we will happily edit the order and get it shipped as quickly as possible. If the order has already shipped, you may be asked to pay postage for the repeat shipment, but we are happy to work thru this with you
3. What is your return policy?
100% Free Returns & Exchanges for 30 days after delivery on unworn, undamaged items!  We want you happy with your products and ready to tell your friends.  The items should have their original tags attached.  That's all we ask.

4. Where will my order ship from?
We are located just north of Nashville in Bowling Green, Ky.  Our team ships all of our orders from our facility at:
129 Dishman Lane
Bowling Green, Ky 42101




 

 

Hassle-Free Exchanges/Returns

We offer free returns and exchanges for any reason within 30 days of shipment (according to the tracking information) - If unworn and in the item's original condition with tag(s) still intact.

To submit a return request please click HERE and follow the steps below.

- Enter the email used when making the purchase – our system will send you a one-time passcode to log in to your customer account NO SETUP REQUIRED!

- Find the order you are wanting to exchange/return and click the button labeled “Request Return”.

- Select the reasoning for returning - give us a brief description of the issue with your order and if you are wanting a refund or to exchange the item. (If you're wanting to exchange, in the notes section, please provide the new size you are requesting. This helps us speed up your refund/exchange as well as improve our products and service as we grow)

-  12-48 hours later you will receive an email with the approval or denial of your request, along with a link to print your return shipping label.

* If additional info is required a support rep will reach out to you via the email listed on your order.

Please email Support@greaterhalf.com for help with making an exchange if you have trouble using the automated return service.

Timeline

Exchanges: May take up to 4 weeks if the replacement size/design is out of stock, as we will have to wait for more stock to come in.  Otherwise, we ship 99% of our orders in 1-3 business days and that includes exchange orders.

Refunds: Please allow 24-48 hours after we have received the items to process the refund. It can take 5-7 business days for the funds to be credited back to your account depending on the payment method.

Custom Apparel: Unfortunately we cannot process returns/exchanges on Custom Apparel unless an item is defective.

Shipping Address:

Greater Half
129 Dishman Ln
Bowling Green, KY
42101